Great Product, horrible customer service

A review of 3Dsellers by Jumpsies
Poster
Message
United States United States
Jumpsies
Kudos: 15
Joined: Jul 7, 2019
starstardim stardim stardim star
Great Product, horrible customer service
7 Jul 2019
What was good about this product or service overall?
It gives your eBay store a professional look.

Could anything have been better?
They need a way to call customer service and answer thier emails and/or messages or and I.M

How was the support?

Horrible. I have been trying to find out now for 3 months, why my billing went up and to ask them to take off what ever I some how, must of accidentally added to my account thinking that it was saying it was still appart of my initial billing of 14.95. Now I am thinking I must of misunderstood and it added 14.99. I have yet to recieve a refund or even a message, and they still taking money out of my account. Which is nothing less than annoying.
Supplier
Israel Israel
3DSellers
Kudos: 141
Joined: Dec 27, 2010
Re: Great Product, horrible customer service
8 Jul 2019
@Jumpsies Wow so sorry to hear about your experience with our customer service! It's unacceptable that your messages weren't replied in so long. I've already passed this information to our management.

Please, let me know how I can reach out to you to discuss this billing issue.

In addition to our platform IM, you can contact me directily on our social channels:
Facebook
Twitter
Instagram

Best,
Dina

[Last edited: 8 Jul 2019]
Report review abuse

StreetPricer
Thompson & Holt
StoreFeeder