Stay Away- Dishonest can not provide what they sell
9 Aug 2019
What was good about this product or service overall? Overall it seemed to be working but the royal mail orders could not be handled on this software, It was the first thing we checked before we decided tio trail it and we were told that they do have integration with royal mail.
For weeks they blamed another third party company. I explained that we have to try a different product and was promised to be refunded. We had to put again days to integrate and to train the staff on another software. I noticed that we are still paying them and asked for a refund and we were refused to get any.
Could anything have been better? 1. If they could supply the services that they offer and not to lie about that 2. If they could admite and refund the money that they are charging for a solution that is not working. How was the support? The support seemed to be the nice part fast and well organized, how ever when decision were needed to be taken not by the support team - We discover a terrible service.