72 hour notice from hell

A review of Thompson & Holt by GladisA
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United Kingdom United Kingdom
GladisA
Kudos: 15
Joined: Sep 7, 2019
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72 hour notice from hell
7 Sep 2019
What was good about this product or service overall?

I received a 72 hour notice from Amazon accusing our store of selling fake products. This was nonsense as we buy direct from the manufacturer. We had read about these notices before but thought we would never receive one because we buy direct.

We were recommended to speak to Holly from Thompson and Holt as she had helped a friend of ours earlier this year.

Within a day of receiving the notice Holly had written an excellent appeal that worked. Our account is no longer at risk.

Could anything have been better?

No

How was the support?

I only had a couple of email exchanges with Holly as she knew what she was doing.
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