Posting Rules

Herts, England - Not specified -
Kudos: 13,331
Joined: Jan 1, 2001
Posting Rules
7 Jun 2005
Please keep the conversation helpful and positive, and follow our policies below:

Policy for all posts:

  • Do not start more than one post on the same topic.
  • Stay on-topic when replying to posts.
  • Do not use offensive or provocative language.
  • Do not link to offensive or fraudulent sites. Don't use link shorteners.
  • Be honest. If you have something to promote, say so.

  • We reserve the right to delete posts, including reviews.

    Additional policy for reviews:

  • Only submit reviews if you have had personal experience of the product or service. This means you have used it in a free trial or as a paying customer.
  • Reviews should only be written by people who own, manage or work for an ecommerce business. Agencies and virtual assistants who work for ecommerce businesses can post reviews, but only if they are written from the point of view of an ecommerce business. For example, a virtual assistant reviewing a freelancing marketplace they use to find work for themselves would not be acceptable.
  • Only use a review to state your personal opinion of the product or service itself, not for any other purpose. For example, don't use this forum to gain leverage over the supplier.
  • Review the product or service as a whole. For example, don't focus on just one technical support case.
  • Do not criticize other reviews or reviewers, for example, by questioning their authenticity. Suspicious reviews can be reported to staff using the "Report review abuse" link below each review thread.
  • Do not make negative comments about people by name or other personally identifiable information.
  • Do not add junk characters, repeating text or irrelevant text to meet the minimum length.
  • We encourage suppliers to ask their customers to post reviews, but they should not provide an incentive, ask the customer to give a positive rating, or ask them to make specific comments in the review. More information here.
  • Do not submit multiple reviews of the same software or service. If your opinion has changed over time, or you would like to add information, you can modify or reply to your original review.
  • We allow a maximum of two users/clients at the same company to submit reviews of the same software or service.

  • Additional policy for those with industry connections:

    Industry "connections" include any financial or contractual relationship with an ecommerce supplier including freelance arrangements and affiliate schemes.

  • Suppliers are permitted to post in the forum.
  • You must openly declare any industry connections you have. A convenient way to do this is to state it in your forum signature, which you can modify here.
  • Do not reply to topics in order to promote your business. Focus on helping the poster, and do not recommend your own products or services.
  • Don't review your own service or those of competitors.
  • Do not post affiliate links or codes.
  • You can promote your business on the Ads board, no more than once per week.

  • If your post is genuine, helpful, and relevant to the topic then it will generally be OK.

    [Last edited: 10 Jul 2019]
    Andy Geldman, Web Retailer
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