Hi Matt & Aaron: I can not say enough about AuctionSound and the team of folks that support it. We were an eBay dropoff store that was floundering from the software issues of our franchisor, and Auctionsound bailed us and others out. In less than an hour their support team had us up and running on our own template. The software took us from clients walking in the door, through the whole process, to cutting a check after the sale. It was amazingly simple. No book was necessary to get us up and running, and the support staff went out of there way to answer each and every question we had, as well as groom the program for our personal idiosyncrasies. Thanks again to the Auctionsound staff for a job well done!