I'm the author of
Prospector. When the program comes up, the Welcome page has a section titled "Introduction" with links to specific topics, and another titled "How Tos" with links to Flash movies.
We can also be reached at support@bayprospector.com if there are things that we can help clear up if they aren't covered by the help pages and movies.
Regarding free stuff, while we did run brief promos in the past, we've received many reviews here and elsewhere where the vast majority of reviewers received no compensation from us.
I'm sorry the program didn't work out for you. I created the program when I really wanted to scour
eBay and not finding programs that made that easy. I believe it really does save a tremendous amount of time once it's set up, and I'm glad that many other users agree. If you decide to give the program another shot, you can send me an email and I'll do my best to clear up any problems.
Regards,
Cheng