No help at all

A review of ChannelMAX by auvinetuk
Spain Spain
Kudos: 81
Joined: Apr 16, 2011
starstardim stardim stardim star
No help at all
16 Apr 2011
Extremely disappointing. It looks like the software we need. We would like to manage inventory and reprice it in the different Amazon channels including duplicated listems of the same item . Unfortunately, there is no help at all from Paul. Two months ago we contacted him and he replied that he would get back to us soon. A new attempt one weeks later was replied in a confusing way stating that he could only do repricing. Another week passed and finally he got in touch and opened the ChannelMAX account for (very helpful and efficient in this) and we started preparing the files to upload. When we did this, we realized that using the software, we could do also the inventory management and using the "widgets" control the various listings of an item. We asked for further instructions and help and Paul simply disappeared. We asked to open the ChannelMax accounts for other channels and do at least the repricing as we had left and we were without a repricer, but we got no answer at all. When we begged for assistance, he said he would call April 1. Still nothing. He does not answer emails, phone calls or accept skype messages.
It seems that it is a very good software and if you make the right guesses and can use it without any help might be wonderful, but if you need help then...
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