I have used this program for the past 3 years. I use eBay regularly. Last night PowerSnipe failed to bid on two separate auctions. Usually a failed bid is because your 'sniped' bid was less than the current high bid at the time powersnipe attempted to submit to ebay within last 5 seconds of the auction. This was not the case either time. My high snipe bid was $25 dollars more than the wining bid!!!!!! And powersnipe showed me as winning the auction when they never placed the bid. Customer service?....Forget it. They never answer emails and thats the only way to contact them. This is not the first incident, but it is the last time for me I will never use powersnipe again. Its not worth loosing auctions.