What a criminal company!!! As others described, they have taken a 5-star software program and turned it into utter garbage. Meanwhile, they censor user forum postings that complain about the problems, they BAN paid customers from the forum if they complain, and they have nullified lifetime licenses that were paid for.
After several years of totally screwing up the formerly excellent code base, they finally rewrote the program, releasing the rewrite as v4.1x. It does not work. It is probably even worse than the screwed up code it replaced.
But now, users who are unable to even install their v4.1 or get it to work, and therefore have to revert to using earlier versions (e.g. v4.0, receive NO SUPPORT . They are refusing to support any version prior to their new 4.1.
How to go about forming a class action lawsuit? That company should be sued into bankruptcy.