Saves time and money!

A review of xSellco Helpdesk by news
United Kingdom United Kingdom
Kudos: 24
Joined: Jul 29, 2014
Saves time and money!
29 Jul 2014
We rapidly getting bogged down with hundreds of queries from eBay/amazon and it looked like i might have needed to employ a 4th person in customer services, which costs ££££. We needed something that could help us give better and quicker customer service. After working with xSellco over the last 2 months on the dashboard it is now a great piece of kit . The time it takes to reply to all our ebay and Amazon messages has been reduced significantly as we have all the information in one place. We can track when we need to reply to people, what issues are still open, and we can manage our negative feedback. And now sunday/bank holiday cover can be done staff at home rather than forcing them to come into the office.
It definitely improved or customer service and the teamwork in our company!

[Last edited: 29 Jul 2014]
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