Bait and Switch Company

A review of ChannelAdvisor Marketplaces by jenjenkc
United States United States
Kudos: 18
Joined: Oct 6, 2015
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Bait and Switch Company
6 Oct 2015
Brief list of problems we experienced:

1. The timing and scheduling with account managers are impossible after you pay you will never have any customer support.
2. Sandbox testing was not provided and took a week to access
3. No multi channel ability to function with our product if which we were told when we purchased it would be a match for functionally.
4. We received quotes in writing on price and levels that were changed 3 times
5.. We could not login to the system after we signed the contract and could not pay for the service and or use it
6. We did not have any access to a multi tenant system

It took a month from contract signing to access the software and never used the software by the time it was set up so we cancelled.

There are several other companies that offer better services for a much lower price than $10K a month. Several offer no contracts or $34 a month
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