Finally a service that actually works with real results!
2 Dec 2015
I have tested for a lengthy periods several 3rd party software that specialize with email follow up for the purpose of enhancing feedback response.
This is the only one that actually works! The work with other companies has yielded very little to nothing so I was skeptical trying again. I did believe that the content of our emails is good as well as the timing so that didn't seem to be the issue.
I have been working with Feedback Genius for few months and it actually works! I am seeing that customers are receiving the emails and responding back which is great.
On top of functionality their customer service is amazing!