Slow Slow Slow - Upload anything over 100 lines take a 15 min nap.
Export/Upload process is painful choosing fields
No Ability to add eBay Main Images (Variations are used as a main).
No Ability to list product differently from channel to channel We like to list products individually (Size) on our website, but as size/color listings on Ebay
Trouble shooting is like solving a riddle and often needs done several layers to get the full message. Solve one issue, then it displays the next. After several fixes - your product runs, but you have lost 2 hours cycling through updates to get all the messages. I personally lost at least 7 full days of my life here, only to find out that it was a SureDone "bug" that was an error on their side.
Oversold on Ebay several times due to inventory not syncing properly.
No Kits, No Bundles unless you use a third party system (extra cost)
Their user interface looks nice - but freezes frequetly using all browsers but Chrome.
14 Days with no fix on a help desk ticket (SureDone admitted bug)
Expensive solution for an underdeveloped product
Ben and Jim seem to care genuinely about success of your company.
Cross Channel Updates work seamless between Ebay and Big Commerce
Less Costly than other solutions out there.
I might consider trying it again in a few years once they get their act together and hopefully improve their system. We need a bulletproof system - right now SureDone has quite a bit of work to do to catch up to the rest of the providers in both features and functionality.
As a side note, anyone that does their research will see they are a very young company... not sure if I would risk building my business on this platform just due to how many tech company's fail.