Not Impressed

United States United States
Motorcycle Pride
Kudos: 23
Joined: Aug 14, 2015
stardim stardim stardim stardim star
Not Impressed
1 Jun 2016
  • Slow Slow Slow - Upload anything over 100 lines take a 15 min nap.
  • Export/Upload process is painful choosing fields
  • No Ability to add eBay Main Images (Variations are used as a main).
  • No Ability to list product differently from channel to channel We like to list products individually (Size) on our website, but as size/color listings on Ebay
  • Trouble shooting is like solving a riddle and often needs done several layers to get the full message. Solve one issue, then it displays the next. After several fixes - your product runs, but you have lost 2 hours cycling through updates to get all the messages. I personally lost at least 7 full days of my life here, only to find out that it was a SureDone "bug" that was an error on their side.
  • Oversold on Ebay several times due to inventory not syncing properly.
  • No Kits, No Bundles unless you use a third party system (extra cost)
  • Their user interface looks nice - but freezes frequetly using all browsers but Chrome.
  • 14 Days with no fix on a help desk ticket (SureDone admitted bug)
  • Expensive solution for an underdeveloped product

  • Pros
  • Ben and Jim seem to care genuinely about success of your company.
  • Big Commerce Integration is the best out there.
  • Ebay updates are lighting fast.
  • Cross Channel Updates work seamless between Ebay and Big Commerce
  • Easy cancellation
  • Less Costly than other solutions out there.

  • I might consider trying it again in a few years once they get their act together and hopefully improve their system. We need a bulletproof system - right now SureDone has quite a bit of work to do to catch up to the rest of the providers in both features and functionality.

    As a side note, anyone that does their research will see they are a very young company... not sure if I would risk building my business on this platform just due to how many tech company's fail.

    [Last edited: 2 Jun 2016]
    United States United States
    Mr Topes
    Kudos: 15
    Joined: Jul 22, 2016
    Re: Not Impressed
    22 Jul 2016
    @Motorcycle Pride
    Thank you for you insightful review. What company are you using today and are you happy with their service?
    All the best,
    Mr Topes Golf
    Report review abuse

    Cloud Commerce Pro
    2nd Office