Some of the worst customer support I have ever seen!

A review of ChannelAdvisor Marketplaces by IHATECA
United States United States
Kudos: 23
Joined: Feb 29, 2016
stardim stardim stardim stardim star
Some of the worst customer support I have ever seen!
14 Jul 2016
If I could post 0 stars I would!

The only good thing about them is it allows me to bring in orders from multiple channels (In most cases) without having to integrate into additional API's

Other than that the system has so many bugs and when you try to resolve them with customer service you basically spend days explaining the problem only to receive a non-related solution or a poorly designed "FIX" which is merely a band-aid.

Support is worse than any third party software company I have EVER worked with. Too many inconclusive answers and overall a complete waste of time contacting them. From the desktop help to the management staff, no one can resolve any problems!

BEWARE and choose your software wisely. While there are no others I have found that are any better or until you devise your own system you are kinda stuck with their half working software. Read the reviews online with a google search. You wont find a whole lot of happiness!

[Last edited: 14 Jul 2016]
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