Terrible software, terrible support

A review of Linnworks by ExCustomer
United Kingdom United Kingdom
Kudos: 18
Joined: Sep 24, 2016
stardim stardim stardim stardim star
Terrible software, terrible support
24 Sep 2016
It used to be pretty good software but since about 1 year ago, there are constant problems. Software keeps freezing, crashing, features are being removed, new useless features are being forced. It seems like Linnworks just lost it. they just don't listen to their customers. They always think they know better.
Tech support is just disgusting. In most cases they are not able to solve problem properly and more recently it takes days for them to answer support tickets.
If they are not able to resolve problem (most cases), they will just stop responding.
And guess what, now they want even more money for subscription.
We had a good run with them but after checking other solutions, Linnworks is no longer worth the price. It is time to switch.
Stay clear of them.
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