We submitted a high priority support request on Sept 16. received an acknowledgement on Sept 20 after sending out reminder. Our issue was transferred to a supervisor on Sept 20.It is now Oct 6, we have sent 3 reminders, no response.
And the funny thing is, our issues are not complex, they are simple questions about the functioning of the system. where is the problem?
we are stuck, we cannot move forward, we have paid support fees, and we are getting no response. it is either their support software, Kayako which is not working and message are not getting through or they simply do not have support staff.