Front end great, Accounting a Disaster

A review of Brightpearl by Cat
United States United States
Kudos: 18
Joined: Oct 15, 2016
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Front end great, Accounting a Disaster
15 Oct 2016
We are a wholesale company that also has an online retail presence. Brightpearl's front end is great. Multichannel with Big Commerce & Amazon very nice. Customer service people are wonderful. Inventory works well. Wrote API's to interface with our 3PL that allows our orders to drop right into their system. Then shipping costs and status of orders are pushed back and updated in BP. Brilliant.

The bad news is the Accounting functionality is a DISASTER and as much as the customer service team wants to help they are as baffled as us by it.

We had spent SO much time evaluating ERP's you just never really know until you are using it so I want to warn others. Do not plan on this being a viable replacement for quickbooks or any other accounting software. We are so disappointed in the extremely glitchy, backwards accounting system. We still can't get a correct income statement and we've had the system for 8 months. We cannot pay quarterly taxes correctly since we don't have correct numbers. As much as I love the front end we are looking at other options

[Last edited: 15 Oct 2016]
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