watch out for this company

United States United States
james holan
Kudos: 27
Joined: Nov 15, 2016
stardim stardim stardim stardim star
watch out for this company
15 Nov 2016
Very dishonest. I was told it would work with my Shopify store and after they got my money then I found out that they didn't actually work with Shopify but just pulled the inventory 1 time. So my inventory was never accurate. I couldn't get tech support to help us work with all of our market places or when they did respond, it would take several days.
I emailed my sales rep that I did NOT want to renew when my contract was up but he didn't turn in my cancelation so no I have been billed another 6,000 for a system that doesn't work. I am filing a chargeback with my bank. Please, please don't fall for how nice the sales people are, Tech support is very bad.
United States United States
Kudos: 67
Joined: Oct 26, 2016
Re: watch out for this company
28 Nov 2016
The complainant signed a contract that includes a one-year term and cannot be terminated for convenience. As ChannelAdvisor provided services to the complainant and there are remaining months on the current contract term, ChannelAdvisor continued to bill/charge the complainant as contractually agreed.
United States United States
Kudos: 32
Joined: Apr 15, 2016
Re: watch out for this company
13 Dec 2016
Typical response by ChannelAdvisor. You signed a contract, and no matter how bad the product and service is at that company, you have to eat it.

SHADY company!
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