I'm still learning the basics of Marmalead, so I'm not reaping all the benefits just yet.
I can say that I've emailed the founders a question. They responded almost immediately.
Another extraordinary feature is the Marmalead Facebook page. Lots and lots of activity...and Marmalead seems to answer all questions thoroughly and promptly. Looking forward to learning more and making more sales.
And the members of the Marmalead community are very interactive with one another--offering tips etc