I payed for a listing optimization on January 16. With no response or even automated email I reached out multiple times over the next few weeks. After 7 messages sent I got one response stating that they would send the message to the correct person and they would be in touch- no name signed on the email. After more messages now, on February 11th there is still NO RESPONSE even though my last message was that I would dispute the charge and report them to the BBB. Such a waste of time and the worst customer service I have ever received.