Linnworks, is a great bit of software, it is priced accordingly with so many unique add ons. We have used linnworks for a fair few years now.
I do feel now everyone has access to live chat that the quality of the chat is not what it used to be. To note I understand profit has to be balanced. I do feel when you send an emai on a Friday afternoon the commitment to solve a problem is smaller.
In life you pay for what you get, in the case of linnworks we more than get that hence my 5 stars, I am a realist in life.