What was good about this product or service overall? CJ was very understanding and direct and took time out of his day to give me advice about my case! He was compassionate and knew exactly what to do! His ideas were great and I really appreciate all of the support he gave us! His firm was attentive and took the time to get to know my situation. We outlined a plan together of how I should proceed and how my case should be escalated in the future. This firm is really on the side of Amazon sellers.