They have great templates, but their customer support is not as good anymore. I fear they grew too fast. It seems like they just hired a bunch of new employees who do not seem to understand your question. You have to wait at least 24-48 hours and sometimes they still do not help you. This is when you wish they had 24/7 staff or a phone number to call. I wish they were based in the US so I can get a hold of someone sooner than 24 hours, as it affects our business sales.
I do miss when Vic (the owner) had more time to help the clients. I find myself considering other software now. Without support and delays, it is costing our business money.