On my 30 day trial and not even a full fledged customer yet but they continue to help me set up the process in detail hoping that I become permanent. I intend to do so just based on their CS!!! Very happy with the product, ease of use and the scaleability for future tasks. I am able to customize and control everything from their control panel to the point that I really no longer need to log into my store and make any updates or follow orders. I came from TrueShip and after 3 years with them I found a more robust and easier to use platform.