After paying £400,actually being able to speak to somebody about the issue would have been helpful. They only interact via email. Reminds me of the company I was trying to get account back with. Not a good way of doing business in my opinion!
How was the support? They were usually ok but other times had to email them 3 times to even get a response. Never did get the account back reinstated which was disappointing.
I'm just so glad I didn't pay for the super quick,expensive super quick service they offer.