Smart Price does exactly what we needed. We are monitoring prices of more than 19.000 different products daily. When you see it working, you only think how awesome it is. It is not difficult at all to get used to use and configure it, rules of configuration are very flexible, so you may model your pricing in function of your catalog: category, margin, brand... anything you need. Regarding support If you need support the guys on BMS give instant support in less than a day. Absolutely great product.