What was good about this product or service overall?
Nice idea, poorly deployed, claimed to be an eBay replacement, but focus is on Etsy and Amazon. Requires extra money for support? Developers are not very good.
Could anything have been better? Where do I start, slow on trial, not sure it was meant to be like that, a 10GN limit on file size, not sure why, most listing tasks are manual
How was the support? - generally good [people, but now they want money to have a faster turnaround? Microsoft charges $34 a month for a hell of a deal and suite of Office Products, SB is $79 and they want extra for support and its a simple Database program with a user interface.