Parcelhub’s proactive customer services team and ground-breaking SMART platform instrumental in multichannel retailer’s sustained growth.
Based in Addlestone, Surrey, Chase Organics has been supplying a diverse range of products to organic gardeners via The Organic Gardening Catalogue for more than 80 years, and more recently via its eCommerce website.
Shipping a varied range of seed and plant fertilizer, Chase Organics (a recent recipient of a Royal Warrant) has been a customer of Parcelhub for more than 10 years. Throughout this period, volumes have increased dramatically.
David George, Operations Manager, Chase Organics, commented:
“Back in 2007 the majority of our sales were made through our catalogue; over the last decade our customers’ preferred channels have transitioned to today being 90% eCommerce, although our catalogue is a key component of driving digital demand.”