Good functions but company customer service is very poor.

A review of Feedback Genius by Jason Ho
United States United States
Jason Ho
Kudos: 15
Joined: Aug 25, 2017
stardim stardim stardim stardim star
Good functions but company customer service is very poor.
25 Aug 2017
Was under the impression that messages carry over because it literally has text on the same page that claims that it does so I paid for the 60,000 messages instead of the 10,000 - thinking that I get a good deal.

After I paid for the second month and noticed that the messages do not carry over, I immediately contacted them. Please note that I used 30,000 messages in the 3 months of working with them. I did not request a complete refund- all I requested was if they can l can pay for the 10,000 / month plan for those months because I was misled.

They tell me no and after tons of explaining and raising my voice, they decided to refund me $190 out of the $340 that I paid (where the hell is my other $150?).. You guys run a SUBSCRIPTION business and providing a loyal customer a refund for your website's poorly written pricing pace costs you NOTHING. Why would you make an honest customer upset like this when you know that the lifetime value of our subscription is so much more valuable?
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