Used this app since 2015 for 2 eBay stores but had to leave last week and go for a better company that is complaint to new ebay updates. Without other layout options the template looks generic and similar with other sellers. I was hoping they will continue to improve the new version but it stayed the same after few months. Matt neglected this app. it was good and competitive before.
Never had any issue with customer service though, I always get raul when getting help in chat. They also give refund refund without any hassle.