Hello! Thank you so much for your feedback about our service. We are very sorry that you received negative experience from using of Sku Grid. Please contact us, or leave your ticket number here, and we will contact you personally to give you a personal bonus. About the situation with support. We fix all technical issues asap. Often happens this situation: we fix the problem before we receive a report (from client) about this issue, so the answer on already resolved problems may be delayed (‘cause all announces are available in our Facebook group). That’s why, if you need immediate communication, please use our Facebook group: www.facebook.com/groups/skugrid/ or our public page: www.facebook.com/skugrid/ there we answer on all questions within an a few minutes. Thank you!