ShipWorks Server Outages A Persistent Problem

A review of ShipWorks by Online Marketplace Seller
United States United States
Online Marketplace Seller
Kudos: 15
Joined: Oct 17, 2017
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ShipWorks Server Outages A Persistent Problem
17 Oct 2017
ShipWorks is a good software if you sell leisurely on a part-time basis. It is not a reliable software for serious sellers looking to build good positive feedbacks on Amazon or eBay because of the persistent ShipWorks server outages. Although the software runs locally, it has to get approval from ShipWorks server when each order is processed. So, the software cannot process any order when ShipWorks server is down, which happens a few times a year usually during peak times. Their server was down again most of today so we could not get most of our orders processed despite our best efforts and rushing at the end of the day. Now, we are worried that we might get negative feedbacks as a result of not shipping the packages on time.

What was good about this product or service overall? Nice and polite customer support

Could anything have been better? Time to upgrade your server or buy a backup server already

How was the support? Polite and apologetic when their server is down.

[Last edited: 18 Oct 2017]
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