What was good about this product or service overall?
I have found Efficient Era a really simple and effective tool for monitoring reviews. Both customer feedback and product reviews. The new email service is far more simple to set up than another well know platform I have used (which I ditched) My product reviews have increased, so I am pleased. I have also found the team very responsive to tech support questions. For me this is a great tool.
Could anything have been better?
I believe the software is constantly evolving and improving.