What was good about this product or service overall? Their software has taken over many of the menial tasks that I would have to do on a day-to-day basis, thus saving me a bunch of time to focus on other areas of the business. I've been using the Sponsored Products application to manage my Amazon advertising and it gives me the tools to figure out what keywords bring in the most sales. The data is clear and concise and I can clearly see my revenue and profit growing since starting with them. I also use their FBA Insite platform, which is an effective piece of software to help manage my FBA inventory. They have a profitability tool that gives me a complete overview of my store, and other inventory management options that help with reordering units and shipping them into Amazon. Overall, everything has been great with the software and has definitely helped grow my business.
Could anything have been better? It is occasionally a little tough to get quick responses from their support team. Some of the time when I have a question they will be right on top of it and get back to me immediately, but there are times where there's a bit of a delay before hearing back from them. When I do get a hold of them, though, they have at least been clear and informative, and also very upfront about any issues.
How was the support? Can sometimes be hard to get a hold of someone quickly, but when I do, the support has been great. The answer any questions that I have and are proactive in letting me know about any issues that come up on their end or from Amazon.