What was good about this product or service overall? After explaining my situation on the website chat I was told that they could help. I then paid and very quickly got an email saying that Lucy was in charge of my case. In less than 24 hours I got my appeal letter and sent it to amazon. For the 1st time Amazon told me that my account would go under review. And then after 1 negative answer I got my account back. Lucy supported with emails very quickly. Fantastic service overall. Highly recommended!