What was good about this product or service overall? Easy to use, very reliable servers. It simply works, as it should. I've used Gixen for several years after trying several other (free and paid) sniping services - this is by far the easiest and best one to use.
Could anything have been better? Can't think of anything I'd want changed - don't fix things that aren't broken.
How was the support? Haven't had the opportunity to use their support as I haven't needed to - the site consistently works.