Fist of all, these guys are super reliable. Everything goes out on time. I haven't had a single issue in months. My Shopify store is connected directly with their system, so all orders are fulfilled automatically and the tracking is uploaded directly to my store. Customer service is great. I haven't had any problems is months, however I contacted them when I needed some special arrangements with part of my inventory. Everything was taken care of. Zero issues. Prices are very competitive as well. Pricing is straightforward and there are no hidden charges. I am looking into moving more of my business there. It's a perfect solution for an e-commerce business that is looking to outsource order fulfillment.