What was good about this product or service overall? The convenience of shopping so many freight companies at once is huge. It gives me piece of mind to be able to compare quotes. It is also very helpful to estimate what my shipping costs will be.
Could anything have been better? There was a little confusion about my USA customs clearance, but communication was excellent and I got everything squared.
How was the support? Ah-MAY-Zing! Seriously. On my first order I didn't know anything. There was some confusion about what paperwork I needed, who I needed to send it to, and who was paying for customs. I called Freightos to help clear it up and they did! I got answers to all my questions and was comfortable talking to my forwarders and customs brokers on both sides of the trip.