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Avoid WMdirect at all costs, US transfer location a fraud

A review of wnDirect by frntinplate
United States United States
Kudos: 15
Joined: Dec 27, 2017
stardim stardim stardim stardim star
Avoid WMdirect at all costs, US transfer location a fraud
27 Dec 2017
WN direct is the worst shipping company I have ever dealt with. Avoid at all costs. It is not possible to contact US representative or locations, only the UK office. My shipment from the UK to the USA was likely stolen at the transfer office in Los Angles (Irvine, CA), no follow up , no tracking, nothing. No way to contact the local office. wnDirect does not acknowledge any phone contact. eBay refunded my purchase, but the item was valued more than my purchase price. Again, avoid WNdirect at all costs.

Emails from the UK headquarters suggested I call them (overseas call!) and simply stated the package was lost, after one week in the Irvine, CA facility. Tracking shows the package arrived, never was sent out or no tracking for forwarding to a US carrier, so package was "lost" (more likely stolen by an employee of WNdirect) at the Irvine, CA transfer location. I ship frequently from the UK to the US and have never had packages lost or stolen.
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