What was good about this product or service overall? I have been using ShipWorks for over 3 years now. It is not only fantastic software, but when I need to call, I have always contacted a live person to help, even during our Christmas rush.
Could anything have been better? I can't imagine what could be improved. I love the report feature. Highlight all the orders and instantly print out a product quantities report. Each product compiled with the number ordered of each. Such a great tool for us since we produce our product. We also instantly get report for bulk shipping for a client. Highlight their shipments and instantly see what the total cost and number of shipments. Made it easy to invoice my client.
How was the support? As I said the support has always been top notch. All representatives have been knowledgeable and solved any requests I have had.