Lucy and her team did exactly what they set out to do. I was reinstated within 72 hours.
Zero complaints. Email correspondence was clear and prompt. As any service on the internet, it comes with some skepticism. Granted. With the first email communication, I was put at ease with what the process would be and the intended outcome. With less than 10 emails going back and fourth, the account was reinstated.
I was even informed of after sales service which entails account management which is an added bonus.