Communication - No communication unless you open a trouble ticket. No error status, no community boards, information from technical can be rude or worse, totally nonsensical.
Documentation for Open - It is very sparse or nonexistent. Promised tools never appear, even after years.
Errors/Downtime - This is becoming a huge issue from days with very little site downtime to a recurring event.
Open - Is poorly designed and when forced to use it during the days long Classic outage, listings failed every single day.
The bottom line is Greg and his team do not have the vision or the skills to make a good polished product in a timely manner. He needs to hire someone who can push the programmers with a vision towards efficiency, speed, effectiveness, common sense, flexibility and design.
@inkFrogGrandfather I agree. I have been with this company almost since its upstart and can tell you that the OPEN format is AWFUL and not user friendly and nearly impossible to decide if you have relisted an item or not ..so might as well use paper inventories... and well.... I believe the fact that classic is down for over 10 days is a force issue to get us all to change to open. I have contacted the BBB and suggest everyone else on this site do the same. It is just a poorly functioning business and to say there is customer service is a real stretch.