Customer support is terrible

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United States United States
rdubach
Kudos: 15
Joined: Mar 9, 2018
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Customer support is terrible
9 Mar 2018
What was good about this product or service overall?
In theory this should make our lives easier and I can see where it might should we ever get enough help to understand where the bugs are creeping up.

Could anything have been better?
CUSTOMER SERVICE. I'm sitting on customer service chat right now and it's been over two hours to get an answer to a simple question. If you are like me and a small business owner you need solutions when you have time to work on the problems. Asking a question and getting a response 10 hours later doesn't really work. More often than not I get the dreaded, "We are researching your problem." I've learned that's code for we don't know how to answer this so let's see if they just forget to ask us again. In the meantime I lose thousands in profits on missed sales. NOT COOL.

How was the support?
Terrible.
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