I wasn't asked to give a review, but what an honour to be giving the first review for this software on this website?
What was good about this product or service overall? all messages from eBay and Amazon in one place. can use virtual staff (VA) with UrbanSeller. all in one system without having to use zendesk or freshdesk. cheaper than the market leader. pricing best on number of messages, not on number of users.
Could anything have been better? interface is not polished. it needs additional work, but still easy to understand and use which is important when training VA.
How was the support? very good. they have a support team and onboarding team.
for future would like to see improved interface and facebook/twitter integration.