The thing I have the least is time. FeedbackTuner really came around and helped me with it's automation. Since I started using it I've managed to get more positive reviews and it freed up so much of my time and can tend to things I never could have before using it. It even gave me free templates to base my emails on that did a great job. It was a breeze setting up. I wan't sure if such a tool would help me, but I saw their 30 days free trial so I thought "why not?", I wasn't risking anything. I'm so happy I decided to give this a try, now I know how smart that decision was and how much it helped me. I strongly suggest any Amazon seller who wants to get more positive reviews to use this.