Way Overpriced with Terrible customer support…

A review of ChannelAdvisor Marketplaces by Wauketa
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United States United States
Wauketa
Kudos: 15
Joined: Apr 28, 2018
stardim stardim stardim stardim star
Way Overpriced with Terrible customer support…
28 Apr 2018
There are now many other options to replace CA that are WAY more cost effective and... Get this... You can actually call a customer support person to get a question answered. CA ticket/email support system is a joke. It takes up to 3 days sometimes to get a simple question answered. And then most of the time they just give you a link to their very poorly developed "how to" articles. This is what you get for paying over $50,000 a year for???
No thanks. We found a very comparable alternative and have been happy. Time to let the Dinosaur that is ChannelAdvisor go extinct.
Supplier
United States United States
channel.advisor
Kudos: 67
Joined: Oct 26, 2016
Re: Way Overpriced with Terrible customer support…
7 May 2018
@Wauketa We're disappointed to hear about your experience with ChannelAdvisor. Thank you for taking the time to share your feedback with us. Your feedback is very important to us, and we will take these suggestions into consideration.
United States United States
Laura_Smith
Kudos: 15
Joined: Aug 28, 2018
Re: Way Overpriced with Terrible customer support…
28 Aug 2018
@Wauketa Do you mind sharing who you are using now?

Thanks!
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2nd Office
Thompson & Holt
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