I had purchased repeatedly and only got a decent case about 1/3rd of the time. The pallet I just received was 90 percent actual trash, empty boxes, smashed, wet and dirty. I would think that they could take a 2 second look and realize that they are shipping garbage, instead they call it unexpected returns, meaning there is no recourse. Great if your the seller, terrible for a buyer. Their customer service is hit or miss at best. Luckily they are not the only game in town, so shopping elsewhere is easy!