I think that some of these negative reviews are from people that did not try working with them to fix the problem. I've purchased a lot of equipment from this company and it's been great. They sell everything from xbox consoles to clothing and thousands of things in between. I'm pretty sure the majority of these products are from wal-mart, so with that being said there is always a ton of inventory available. They sell new stuff, customer returns, and salvage stuff too. Any issues i've ever had i communicated with them and they fixed the problems. Highly recommended.