What to Do If Your Amazon Account Gets Suspended?

United States United States
Amazon Seller Attorney
Kudos: 30
Joined: Jul 20, 2018
What to Do If Your Amazon Account Gets Suspended?
20 Jul 2018
Every day hundreds of honest third-party sellers get suspended, denied or banned by Amazon.

What’s the difference?
Suspension means you still have a chance to appeal. You’ll need to work a plan of action.
Denied means your appeal was rejected but you still have a chance to submit a revised plan of action.
Banned is the worst scenario of the three. This does not necessarily mean that your account is permanently banned, but accessing your account annotation before filing your next plan of action will be crucial to your account reinstatement. Here at YoungLanes Amazon Appeal Services, we can access these internal notations to identify what Amazon Seller Performance representative see from there end, and gain a better perspective on what steps need to be undertaken to garner a reinstatement in the case.

Some sellers will simply say, "I’ll just open another account"… Not so fast — you’ll also be informed that it’s against Amazon’s terms and conditions for you to open another seller account. Darn!

Sellers who’ve been suspended often get frustrated with the fact they can’t pick up the phone and speak to someone to resolve the issue. Every minute a seller is suspended, they’re losing money! In some instances, it can take weeks or months for sellers to get reinstated.

Amazon selling privileges are removed for three reasons:
Amazon feels your performance is taking a dive. They want to operate a competitive marketplace that values good customer service.
You’ve violated Amazon’s policies. Remember it’s Amazon’s house and you have to abide by their rules.

Selling a restricted product.
You can find out why your account has been suspended by checking your Performance Notifications within Seller Central.
A suspended seller will also receive a notification titled “Your Amazon.com selling privileges have been removed” with a list of ASINs that Amazon believe have violated their policies.
Performance-related suspension notifications will start off like this:
“We have removed your Amazon selling privileges because of buyer complaints about the condition or description of items they received from you.”
Nevertheless, performance notifications will not always provide the most accurate information related to your Amazon suspension. Other underlying factors listed only within your account annotations may detail additional account problems that need to be addressed when filing your plan of action

Sellers are then expected to create a Plan of Action based on the information contained in the notification.

Quick Seller Tips to Prevent Suspension
1. Ask Amazon to put an annotation on your account to state that the ASIN wasn’t counterfeit
You should check your Amazon reports on a regular basis.
Keep a close eye on your Returns, Imperfect Order and Negative Feedback reports to see what your customers are saying about you. Also, keep an eye on A-Z claims and your messaging.
Find out How to Avoid an A-Z claim…
Pay attention to shipping, ensuring you ship on-time and your goods are properly packaged. Lost or late deliveries can hurt your account and Buy Box percentage.
Amazon increasingly values customers. Check your shipping, returns and refund policies to help maintain excellent customer satisfaction levels.
Remember, Unhappy customers = Trouble

2. Download the Amazon Seller App (Android, Apple) to help you respond to messages quicker
Pay attention to listings.
Ensure you label new products as “new” and used products as “used”. Examine your items carefully to confirm you choose the correct condition category. If you’re selling used items, check closely to ensure there are no missing parts.

YoungLanes Amazon Appeal Services
Office: (317) 728-6789
Website: www.younglanesappealservices.com
Facebook: www.facebook.com/pg/YounglanesAmazonAppeals/
Amazon Suspension Forum: www.facebook.com/groups/1215334