Have been with this company for years..Am seriously leaving at this point.
System has a crazy amount of bugs, the one competent support rep I got is now not with the company (this happens every three months)..They don't even respond to my inquiries to pay them to develop an integration for me..My new support reps don't even respond to me. It's laughable how i still hand this company my money.
And most importantly? It's Monday morning and my entire company can't access the platform / shipping services because their system is down. So now staff is sitting around doing nothing, getting paid, and I will have to pay more because they can't even do their job on time.